To be the leader of the IT peripherals, SHENTEK addresses on the providing of the high quality product and prompt services to our customers. In order to achieve this, we provide a complete solution and commit the statements below to our customers, employees, and partners.
• To Customers
To achieve the high customer satisfaction and high loyalty as the ultimate goal, SHENTEK provides a prompt customer service and technical support in specification or usage during the period of pre-sale, in-sell or even the post-sale from 2009. SHENTEK’s profession does make the high compatibility product and prompt responses, which are the best assurance to customers.
• To Employees
SHENTEK will provide the well-designed training courses to make sure all of the employees are more and more professional in the IT peripheral domain and the best customer service to fully realize their potentials. In addition, SHENTEK will also ensure that employees can grow with the company and share the welfare as well.
• To Partners
Based on the belief of intergrowth and co-prosperity, SHENTEK has been looking for the establishment of long-term partner with the one who can work together, grow together and become the world-class leader in IT peripheral market together.
1. Think Globally, Act Locally
SHENTEK’s customers are worldwide distributed and SHENTEK needs to provide a global solution. However, the solution is also needs to be cost effective. Thus, SHENTEK decides to design and produce it in Taiwan with high quality to fulfill the requirements. SHENTEK’s professional design team has rich experience in IT peripheral especially in the connecting field, such as the interface of USB, Serial ATA, RS232/422/485, and LAN. All the research is focused on the seamless connection and perfect compatibility.
2 . Lean Production
Firstly, SHENTEK identifies the value of the connectivity to provide is the compatibility, no matter how old or how latest the device is. Secondly, the production flow is solid from the material or components selection, manufacturing, or even the final testing, all needs to follow well-defined SOP and the strict testing steps until all are passed the reliability tests. SHENTEK completely makes the principle of innovation, quality and service come true; raise customers’ satisfaction and loyalty. SHENTEK is also committed to improve the product quality and customer service to achieve the perfection of intergrowth and perpetual operation for our customers!
SHENTEK upholds the principle of integrity, lean and innovative since established and continuously creates a highly-skilled workforce, improve product performance and compatibility, and do research and innovation in the development to overcome the new challenges of IT industry.
SHENTEK emphasizes on teamwork by providing the latest technology, prompt and perfect after-sale services, and high quality product to completely satisfy customer’s demands. SHENTEK will also continue to keep the technology innovation, guarantee the quality and provide the best service for IT peripheral adapters, add-on cards or any other related products. SHENTEK always targets on developing the first-class product and take the company perpetual operation as the ultimate goal.
The more important is that SHENTEK has been looking for the long-term partnerships which can grow together in IT market with mutual supports. SHENTEK, welcome any partner who wants to make perfect connectivity happen and become the world-class or the leader in IT peripheral market!